Refund policy

Returns & Warranty — Calyve

We offer a 6-month warranty policy, which means you have 6 months after receiving your item to request a warranty claim.

To be eligible for coverage, the item must show a manufacturing defect or breakage during normal kitchen use. Accidental damage, drops, misuse, or normal wear and tear over time are not covered.

To start a claim, contact us at support@itscalyve.com. Please include your order number and a photo of the issue. Please note that we will evaluate each case to confirm it's covered under warranty before proceeding. If your claim is approved, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without a previously requested claim will not be accepted.

You can always reach out to us with any warranty questions at support@itscalyve.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items:
We do not accept returns for change of mind, accidental damage, or product misuse.

Exchanges:
Approved warranty claims will result in a product replacement. Once we receive and inspect your item, we'll ship a replacement within 3-5 business days.

Refunds:
We do not offer cash refunds. All approved claims are handled solely through a product exchange. We'll notify you once we've received and inspected your return, and let you know whether the replacement has been approved.